KeyBank (NYSE:KEY) filed an 8-K press release on November 10, 2026, announcing new digital and mobile banking features including passkey sign-in, personalized spending insights, subscription tracking, and an online direct deposit enrollment option in partnership with Pinwheel.

Key Highlights

  • Passkey authentication: KeyBank clients can now sign in to key.com and the KeyBank mobile app using password-less passkeys based on cryptographic key pairs stored on a user's device.
  • Personalized spending insights: New real-time transaction categorization, spending visibility, and subscription tracking are being rolled out on a phased basis to clients enrolled in online and mobile banking.
  • Pilot feedback: According to the filing, 83% of KeyBank pilot participants surveyed about the new features described the experience as helpful.
  • Survey finding: KeyBank's 2026 Financial Mobility Pulse Poll found that nearly two-thirds of Americans manage their spending and saving at least weekly, and 26% of earners making $100,000 or more reported daily financial trade-offs.
  • Direct deposit enrollment: Clients can now digitally enroll in direct deposit through key.com and the KeyBank mobile app in partnership with Pinwheel, with qualifying clients potentially eligible for access to pay up to two days early through KeyBank Early Pay.
  • Plaid integration: Clients can link non-KeyBank deposit accounts for payments and monetary transfers through Plaid.

KeyBank Details New Digital Features Across Security, Savings, and Payments

According to the filing, KeyBank is introducing several layered enhancements to its digital and mobile banking platform. The personalized insights feature provides clients with real-time transaction categorization, merchant details including logos, addresses, and website information, and spending tips based on eligible deposit account activity. A subscription tracking tool consolidates recurring charges from deposit accounts in one place, the company disclosed, allowing clients to review total subscription costs and manage which services to keep or cancel.

On the security front, the filing states that passkeys use cryptographic key pairs stored on a user's device and authenticate identity through built-in methods such as biometrics or a device PIN, "without transmitting sensitive credentials over the internet." The company said passkeys "are designed to help reduce the risk of phishing and credential theft." Jordan Olack, Head of Channel Products at KeyBank, was quoted as saying the enhancements "are designed to save clients time, strengthen financial habits, and provide practical insights that support smarter spending and saving decisions."

The filing also describes the Relationship Benefits Digital Client Experience, through which clients can view and manage their relationship status, access benefits in real time, and unlock services including direct deposit, EasyUp, and Bill Pay. KeyBank additionally noted that clients can access financial guidance through its Financial Wellness Center, including a Banking 101 curriculum and an in-person Key Financial Wellness Review. The company reported having approximately $193 billion in assets as of September 30, 2026, with roughly 950 branches and approximately 1,100 ATMs across 15 states.

What Was Disclosed

KeyBank announced a set of digital banking upgrades covering passkey authentication, personalized spending and subscription insights, Pinwheel-powered direct deposit enrollment, and Plaid account linking, along with survey data from its 2026 Financial Mobility Pulse Poll and pilot participant feedback.